This Privacy Policy explains how JENIE, INC. ("JENIE", "we", "our", and "us") collect, use, share, and otherwise process your personal information in connection with your use of the JENIE platform, jenie.com (the "Website"), and other websites and applications that link to this Privacy Policy (collectively, the "Sites"), as well as in the usual course of business, such as in connection with our events, sales, and marketing activities (collectively, the "Services"). It also contains information about your choices and privacy rights.

We recommend reading this Privacy Policy in full. For quick access, click the links below:

• Information We Collect About You
• How We Use Your Information
• How We Share Your Information
• U.S. State Privacy Rights
• Your Choices and Rights
• Other Important Notices
• Changes to this Privacy Policy
• How to Contact Us

Information We Collect About You

We collect information you provide, information we collect automatically, and information from other sources.

Information you provide

Depending on the Services you access, we may collect:

• Account and authentication information: Including details used to access your account.
• Identifiers: First and last name, email address, mobile phone number, date of birth, postal address (to administer your account and provide Services).
• Employment-related information: Job title and company name.
• Customer service and interaction information: Details from comments, questions, requests, surveys, feedback, event registrations, or communications with support/sales.
• Commercial information: Records of past bookings, transactions, and history.
• Financial information: Credit card or other payment details (often collected by third-party providers).
• Publicly posted information: Content you post in forums or features viewable by others.

Information we collect automatically

We use cookies, pixels, and tracking technologies to collect usage data (e.g., IP address, browser type/settings, device ID, pages visited, time/date, language, referral sources). You can manage cookies via browser settings (may impair functionality).

Information from other sources

From third parties like security/fraud services, social media, partners, or public sources (e.g., marketing/contact info, interaction details). We may combine this with other data.

How We Use Your Information

We use your information to:

Provide the JENIE Platform and Services

• Grant access and customize your experience.
• Improve the platform/Services.
• Provide customer support/training.
• Generate aggregate analytics.

Communicate with You

• Send transactional SMS messages, including:
  • One-time passwords (OTPs) for two-factor authentication (2FA) to secure your account.
  • Booking confirmations, technical notices, updates, security alerts, support/admin messages.
  • Responses to your comments, questions, or requests.
• Send promotional messages (subject to consent where required).

Security and Compliance

• Investigate misuse, fraud, or illegal activity.
• Protect users, providers, and others.
• Fulfill legal obligations.

We conduct aggregate research on demographics/interests/behaviors (non-identifying).

How We Share Your Information

We share with:

• Service Providers: Including SMS/messaging providers (e.g., Twilio or AWS Simple Notification Service) for delivery of SMS/OTP messages, billing, support, fraud detection (subject to contractual limits).
• Other Platform Users: To facilitate bookings/functionality.
• Affiliated Entities: If applicable.
• Legal Authorities: For enforcement, compliance, subpoenas, or preventing harm.
• Corporate Transactions: In mergers/sales (with notice).
• With Consent: Where you explicitly agree.

We do not sell personal information or share for cross-context behavioral advertising.

U.S. State Privacy Rights

If you reside in California, Colorado, Connecticut, or other states with data privacy laws, you have rights (subject to exceptions/limitations):

• Right to Know categories/sources/purposes of personal information collected.
• Right to Access a copy.
• Right to Delete.
• Right to Correct inaccurate data.
• Right to Opt-Out of sales/sharing (we do not sell/share for behavioral ads).
• Right to Limit sensitive information use/disclosure (if applicable).
• Non-discrimination for exercising rights.

Exercising Rights

Submit requests via email at privacy@jenie.com or other methods below. Provide enough info for verification (e.g., account details or ID). We respond promptly; appeals available if denied.

Your Choices and Rights

• Update profile/contact info via your account.
• Opt out of promotional emails (unsubscribe link or email us).
• Manage cookies via browser (may limit features).
• For SMS (including OTP/2FA/transactional messages): By providing your mobile number (e.g., during registration/checkout) and agreeing in context, you consent to receive them. Standard message and data rates may apply. Reply "STOP" to any message to opt out (or email us). We honor promptly; opt-out stops future messages but not prior ones.
• Correct/delete data: Contact us (we may decline frivolous/impractical requests or where legally required to retain).

Other Important Notices

How We Protect Personal Information

We use technical, physical, and organizational measures (e.g., encryption for SMS transmission via compliant providers). No guarantees of absolute security.

How Long We Retain Personal Information

As long as needed for Services, legal requirements (e.g., tax), fraud prevention, disputes, or as communicated. Public posts may persist post-account termination.

Children's Data

The Sites are not directed to individuals under 18. We do not knowingly collect from under 18. If we learn of such collection, we delete it. Contact us if aware.

Alternative Format

Request this notice in alternative format via contact below.

Changes to this Privacy Policy

We may update this Policy. Changes posted here with updated Effective Date. Continued use constitutes acceptance.

How to Contact Us

• Email: info@jenie.com
• Mail: 160 Foss Creek Circle 1980, Healdsburg, CA 95448